Return, Refund & Cancellation Policy
Effective Date: January 2026
At Araikkal Agriculture Farmer Producer Company Limited, we take great pride in the quality of our agricultural products. Since we deal primarily with food items, our return policy is governed by health and safety regulations.
- Returns for Food Products
Perishable Nature: Due to the nature of food products , we do not accept returns once the product has been delivered, except in cases of damage, leakage, or receipt of the wrong item.
Reporting Window: Any issues regarding the quality or condition of the product must be reported to us within 24 to 48 hours of delivery. Requests made after this window will not be eligible for a return or refund.
- Eligibility for a Refund or Replacement
You are eligible for a replacement or a full refund only under the following conditions:
Damaged during Transit: The packaging is torn, leaking, or severely damaged upon arrival.
Incorrect Item: You received a product different from the one you ordered.
Quality Issues: The product is found to be unfit for consumption (e.g., infestation or unusual odor) despite being within its “Best Before” date.
- Return Process
To initiate a return/refund:
Evidence: Take a clear photograph or video of the damaged or incorrect product.
Contact us: Send the evidence along with your Order ID to araikkalsaravanan@gmail.com or WhatsApp us at +91 9443252592.
Verification: Our team will review your request within 2 business days. If approved, we will arrange for a reverse pickup or ask you to dispose of the product.
- Refund Timeline
Once your refund is approved, it will be processed through the original mode of payment.
Credit/Debit Card/Net Banking: The amount usually reflects in your account within 5–7 business days, depending on your bank’s processing time.
If your exchange is approved the product will be delivered within 5-7 days
Since you are dealing with food and agricultural products (Traditional Rice, Millets, and Snacks), your Return & Refund Policy needs to be very specific. Because food items are perishable and have safety standards, “change of mind” returns are usually not accepted.
Here is a draft that protects your business while staying fair to the customer.
Return, Refund & Cancellation Policy
Effective Date: January 2026
At Araikkal Agriculture Farmer Producer Company Limited, we take great pride in the quality of our agricultural products. Since we deal primarily with food items, our return policy is governed by health and safety regulations.
- Returns for Food Products
Perishable Nature: Due to the nature of food products (Millet Flours, Traditional Rice, Snacks), we do not accept returns once the product has been delivered, except in cases of damage, leakage, or receipt of the wrong item.
Reporting Window: Any issues regarding the quality or condition of the product must be reported to us within 24 to 48 hours of delivery. Requests made after this window will not be eligible for a return or refund.
- Eligibility for a Refund or Replacement
You are eligible for a replacement or a full refund only under the following conditions:
Damaged during Transit: The packaging is torn, leaking, or severely damaged upon arrival.
Incorrect Item: You received a product different from the one you ordered.
Quality Issues: The product is found to be unfit for consumption (e.g., infestation or unusual odor) despite being within its “Best Before” date.
- Return Process
To initiate a return/refund:
Evidence: Take a clear photograph or video of the damaged or incorrect product.
Contact us: Send the evidence along with your Order ID to araikkalsaravanan@gmail.com or WhatsApp us at +91 9443252592.
Verification: Our team will review your request within 2 business days. If approved, we will arrange for a reverse pickup or ask you to dispose of the product.
- Refund Timeline
Once your refund is approved, it will be processed through the original mode of payment.
Credit/Debit Card/Net Banking: The amount usually reflects in your account within 5–7 business days, depending on your bank’s processing time.
- Order Cancellation
Before Dispatch: You can cancel your order for a full refund within 12 hours of placing it, or before it has been handed over to our courier partner (whichever is earlier).
After Dispatch: Once an order is dispatched, it cannot be canceled. If you refuse the package at the doorstep, shipping charges and a processing fee will be deducted from your refund.
- Non-Refundable Situations
We cannot offer refunds in the following cases:
Incorrect shipping address provided by the customer.
Product taste or texture preferences (as agricultural produce can vary naturally by season).
Products that have been partially consumed or improperly stored after delivery.
Contact Our Support Team
For any disputes or queries regarding your order, please reach out to us:
Phone/WhatsApp: +91 9443252592
Email: araikkalsaravanan@gmail.com